Privacy Policy

1. Introduction

Zone Espoir ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our events and programs.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our events or purchase tickets
• Make a donation
• Subscribe to our newsletter
• Contact us through our website
• Apply to volunteer
• Participate in surveys or feedback forms

This information may include:

• Name and contact information (email, phone number, mailing address)
• Payment information (processed securely through third-party providers)
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Operating system

3. How We Use Your Information

We use the information we collect to:

• Process event registrations and donations
• Send you information about our events and programs
• Respond to your inquiries and requests
• Issue tax receipts for eligible donations
• Improve our website and services
• Comply with legal obligations
• Communicate important updates about Zone Espoir

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who help us operate our website, process payments, or deliver services (e.g., Zeffy for ticketing and donations)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Consent: We may share information with your consent or at your direction

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site.

You can control cookie settings through your browser. Note that disabling cookies may affect some website functionality.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Zeffy for ticket purchases, MS Canada for resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: